Email Correspondent

Smartsourcing - 8F Crown 7 Center, Juan Luna Avenue, Kasambagan, Cebu City 6000
30,000

ABOUT THIS JOB

Job type: Full-time
Date Posted: July 09, 2019
Location: Cebu
Industry: BPO
Company size: not set
Years of Experience : 3

Skills Required:

  • Email Support Agents
  • Call Center Representatives
  • Customer Service, Virtual Assistant, Email Sup
  • Email Management
  • Customer Support, English, Chat and Email
  • Email
  • Email chat support

Job Description

Fancy Tech Support, but hate taking phone calls? Be an email correspondent for a rapidly growing company!

Our client, a global software company is taking the world by storm and we're in need of Technical Support Agent (TSRs) as they conquer the digital space.

What’s in it for you?

- Sign-on bonus of Php 15,[protected]
- Base pay of Php 30,000/mo
- Certification Bonus of Php 30,[protected]
- HMO coverage after one (1) month
- Subsidized gym membership at Holiday Gym
- Internal and external training and seminars
- Monthly knock-off party
- Free lunch every day

To have a shot at this, you will need to meet the below role requirements:

- Above excellent written and verbal communication skills, with an ability to communicate at all levels. We’re focused on delivering excellent customer experience via email and this demands high-level English skills and a strong writing background.
- Ability to resolve issues and communicate resolutions through email. We’re looking for someone who probes the right questions and provides the right answers.
- 2-3 years of work experience in Tech Support
- Show initiative and work autonomously
- High level of organisational skills with the ability to manage priorities
- Independent and able to navigate through internal processes with meticulous attention to detail

What you’ll be doing

- Provide help and answers to the customers' technical issues through identification of problems, research on answers and subsequent provision of guidance.
- Support in the development of programs to educate customers on the correct use of the platform.
- Understand and address the customers' concerns by recommending services or accurate procedures.
- Troubleshoot blockers and challenges in completing routine and adhoc tasks.
- Evaluate the systems' problems to recommend enhancements.
- Complete routine and adhoc tasks defined by the client accurately and within the defined SLA’s.

For more information about our company, visit our website:
[protected]

About the company

Smartsourcing


Benefits:

Not set


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