Client Service Specialist

Smartsourcing - 8F Crown 7 Center, Juan Luna Avenue, Kasambagan, Cebu City 6000
25,000 - 30,000


Job type: Full-time
Date Posted: July 09, 2019
Location: Cebu
Industry: BPO
Company size: not set
Years of Experience : 3

Skills Required:

  • Good Communication Skills
  • Exceptional Customer Service
  • Proficient In Computer And Microsoft Office Applic
  • Customer Service
  • Customer Service, Virtual Assistant, Email Sup
  • Customer Service
  • Customer Service Skill
  • Customer Service Skills

Job Description

In this role you will play a key role in management of client accounts. You will work on complex client projects and troubleshoot/resolve complicated client service issues. You will have significant client facing responsibilities, including serving as the day to day lead for smaller clients, and the secondary on larger clients. You will have the opportunity to significantly grow your business acumen and client management skills in the field of outsourcing.

What’s in it for you?
- Above-industry salary package
- Day-shift work schedule
- Signing bonus of Php 10,000
- Fixed weekends off
- Free lunch every day
- HMO coverage after one (1) month plus one free dependent
- Free gym membership at Holiday Gym
- Monthly knock-off party
- Awesome working environment

- Associates or Bachelor’s level degree
- 3 or more years of account management experience including client engagement or service delivery experience
- Strong client service orientation with ability to proactively understand clients needs and present/implement solutions
- Proven experience managing multiple projects simultaneously and producing quality deliverables on time
- Excellent verbal and written communication skills including presentation skills
- Team player who takes initiative, is resourceful and is self-motivated to continuous learning and development
- Computer skills which include proficiency with Google and Microsoft applications and cloud based CRMs

Specific responsibilities:
- Maintain and cultivate client relationships at all levels, seeking to understand their operational and administration needs and articulating Smartsourcing’s employee value proposition, services and resources.
- Facilitate new client implementations including but not limited to project plans, systems set-up and collection of relevant data
- Assist in driving the client onboarding process including gathering client information, preparing and analysing benchmark workflows and processes and communicating courses of actions and updates to clients
- Contribute to the sales process for prospective clients including value proposition creation, proposal development and drafting of contracts
- Proactively advise clients and provide consistent client service to clients, resolving day to day service issues
- Prepare for and facilitate client meetings (prepare agendas and materials, coordinate resources, etc.)
- Manage completion of reports and administrative actions for clients including monthly reporting of offshore office performance
- Maintain and cultivate strong professional relationships to enhance Smartsourcing’s position in the marketplace, including understanding and articulating current service offerings
- Collaborate with Information Management team to evaluate client processes, identify opportunities for improvement, drive replication of best practices and recommend roadmap for process transformation
- Conduct SLA/KPI evaluations and recommend changes
- Act as subject matter expert for team members and clients as assigned
- Build relationships with internal teams

For more information about our company, visit our website:

About the company



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